Unable to Import Licenses
Unable to Import Licenses
Occasionally when importing licenses, for G-Core/G-Sim the .slk file is unable to be imported. In many cases this can be resolved using the following solutions:
1. Check the licenses did not import. In some cases, this error shows after a timeout, but the licenses may have loaded regardless. You may need to re-establish the connection to G-Set/Management Console.
2. Use the G-Core SAM webpage to import the .slk (http://localhost:13008/config) This will work for G-Core, G-Sim and G-Health v3.
3. Check the filepath of the .slk file. Ensure there are no spaces or irregular characters in the path and the .slk is on the C:\ Drive. If fakepath is shown, you will have to manually input the filepath. The screenshot below shows the fakepath error and on the right is a valid filepath.
4. Restart the G-Core/G-Sim Server and G-Core SAM services, the services may take a minute or so to completely restart.
While the G-Core/G-Sim services are restarting, the connected mediachannels will not be able to be viewed in G-View/Operator Console and in the case of G-Core, will not be recording.
5. Restart the Server holding the dongle you are trying to import the .slk.
Failing the above, please either contact technical support at 1300 855 291 or email licenses@getuebruck.com.au.